Plans, credits, and billing

#Open Plans & credits

Choose Billing from the account menu, or Plans & credits in Settings. The page shows your current plan, renewal or end date, available balance, recent usage, plan options, media storage, and payment controls.

#Review a build estimate

Before creating a project, Ready to build? shows the estimated credits for its length and selected options. AI media, script translation, and AI presenter can affect the total. Generated narration is free except for Enterprise. Graphics, music, and captions are included as shown in the summary.

The initial runtime is an estimate for scripts. Actual narration length can result in a length adjustment, which appears in Usage. A displayed “up to” video count on a plan is an estimate, not a fixed number of any-length videos.

Re-rendering an edited project can have a separate charge. Check the render confirmation before starting another export.

#Top up credits

Top-up packs require an active plan. Monthly plan credits reset each billing period and do not roll over. Top-up packs are separate and remain valid for 6 months, subject to the cancellation terms. Promotional and enterprise credits can have their own displayed expiration dates.

For annual plans, refer to the pricing page and checkout: annual credits are granted upfront. Use your account’s actual balance and renewal details when planning work.

1. 01

   Open Top up

   Use the sidebar credit card or the top-up option in Plans & credits.

2. 02

   Choose an amount

   Select the number of credits and review the pack price. Top-up pricing depends on your plan.

3. 03

   Complete checkout

   Choose Buy credits and review the payment on the checkout page. Return to Kinema to confirm the updated balance.

#Payment methods and invoices

Under Payment & invoices, choose Open portal to update the payment method or download invoices. Plan cancellation is available directly in Kinema. For a charge you do not recognize, contact Support with the date and invoice details; never send full payment-card information.

#Cancel or keep a plan

Choose Cancel plan, read the confirmation, and confirm only if you intend to cancel. Access continues through the period already paid for. Before that period ends, Resume plan or Keep my plan cancels the scheduled cancellation.

The cancellation dialog explains the effect at period end: the plan stops, credits are forfeited as described there, and projects are scheduled for deletion with a 30-day opportunity to resubscribe before permanent removal. Review the current terms and download exports you need before the plan ends.